FAQ
Orders
How long is handling time?
Handling time is 1-3 business days, Monday through Friday, excluding holidays. The order cut-off time is 2:00 PM Eastern. Orders placed after 2:00 PM Eastern begin handling the next business day.
Can I update an order?
Email hello@shopavori.com as soon as you can if handling has not started. We will try to help with an address change, an item change, or a cancellation request.
Shipping
Where do you ship?
We ship to addresses in the United States.
How much is shipping?
Standard Shipping With Tracking is free and tracked for every order. There is no free-shipping minimum.
What is the transit time?
Transit time is 5-10 business days after the order ships, Monday through Friday.
What is the total delivery time?
Combined handling and transit is typically 6-13 business days from order to delivery. These timeframes are estimates.
Returns
What can be returned?
Avori accepts returns for both defective and non-defective products. The item must be in new condition. The window is 30 days of delivery. Returns are by mail.
Do you accept exchanges?
We do not accept exchanges. Return the eligible item for a refund and place a new order if you want a different size, color, or product.
Who pays for the return label?
If you are not satisfied, the customer is responsible for the return shipping label. If the item is broken, damaged, defective, or incorrect, we are responsible.
When is the refund sent?
After we receive and inspect the return, an approved refund goes back to the original payment method within 10 days. If more than 15 days have passed since approval, email hello@shopavori.com.
Email: hello@shopavori.com
Phone Number: 786-219-1138
Contact Form: Click Here
Support Hours:
Monday - Friday
9:00 AM - 5:00 PM EST
Avori is operated by F1 Group LLC.
Location:
710 Mulberry Pl
Valley Stream, NY 11581
United States